Warranty

We offer one of the best after-sales warranties.

When you buy one of our products, you can be sure you are also receiving our award winning after-sales service and support. Our award winning UK-based call centre is on hand 5 days a week to answer any questions you may have. We also have a fleet of over 180 service engineers UK-wide ensuring that in the unlikely event that you do encounter an issue with one of our appliances, one of our trained engineers can be with you quickly to help sort the problem out.

The Burco Warranty

We have total confidence in the quality of our range of cooking and water boiling appliances, so much so that we offer a free 3 years parts*, 1 year labour warranty as standard on ALL Burco products. Should you experience an issue with one of our appliances, simply call our helpline and our support team is on hand to assist you 5 days a week on 0844 815 3737.

*free parts warranty in years 2 & 3 dependant on one of our own service engineers fitting the part.

Exceptions to our warranty are parts Glen Dimplex Professional Appliances deem as consumable items: Bulbs, Handles, Door Seals, Filter Cartridges, Toaster Elements, Tap Actuators.
Failure to descale hot water products will incur service call out charges and invalidate your warranty.

The Lec Commercial Warranty

All refrigeration products come complete with a free 2 years parts and labour warranty giving you complete piece of mind in your new Lec Commercial appliance. If you do encounter any problems with your Lec Commercial unit, simply call our helpline and our support team are on hand to assist you 5 days a week on 0844 815 3737.

Exceptions to our warranty are parts Glen Dimplex Professional Appliances deem as consumable items: Bulbs, Handles, Door Seals.